Política de reembolso

Disponível em inglês

Last updated: September 16, 2026

This Refund Policy explains how refunds work for DJZop (DJZop) platform subscriptions and how member billing refunds are handled when gyms collect dues through the Service. It supplements our Terms of Service; if there is a conflict on billing topics covered there, the Terms control except where applicable law requires otherwise.

1. Platform SaaS subscriptions (DJZop Billing)

Paid DJZop plans (Starter, Growth, Pro, and Enterprise arrangements) are billed in advance for each monthly or annual period and renew automatically until you cancel.

Cancellation: You may cancel anytime from Settings → Billing → Manage Subscription. Cancellation takes effect at the end of the current paid period; you retain access until then.

Refunds: Except where required by law, we do not issue partial refunds for unused time within a billing period after a charge has successfully processed. If you believe you were charged in error (duplicate charge, wrong plan, or billing system failure), contact contact@djzop.com within 14 days of the charge. We may refund or credit verified billing errors at our discretion.

Free trials are not charged until the trial ends and a paid plan is selected (or auto-starts if you configured payment before trial end). Cancel before the trial ends to avoid the first paid charge.

2. Member billing (gym memberships and related charges)

When an artist uses DJZop to bill guests (plans, cover, shop purchases, and similar charges), those payments are processed through DJZop merchant services. The artist sets prices, plan terms, and refund decisions for their guests.

DJZop is not the merchant of record for gym member dues.We are not responsible for a gym's pricing, refund policies, chargebacks, or tax obligations to its members. Members seeking a refund or a membership cancellation should contact their gym first — DJZop does not cancel gym memberships for students. Gym staff may process eligible refunds and cancellations through tools available in their dashboard when their payment provider supports it.

Merch and shop orders may also be subject to each gym's store return policy (shown on the gym's shop pages when configured). Platform fees collected by DJZop on shop orders, if any, follow the platform SaaS rules above unless stated otherwise at checkout.

3. How to request help

• Gym owners / staff (platform billing): contact@djzop.com
• Members (academy dues or shop): Contact your gym; they can reach us if a processor or platform issue needs escalation.

Nothing in this policy limits rights you may have under applicable consumer protection law.